Refund Policy

Refund Window and Eligibility

Full refunds may be requested without stating a reason within 14 days of the first payment. “Without stating a reason” means the applicant does not need to prove a route fault or service error, but must provide verifiable account and order details. The refund window starts when the first payment order is completed. Later renewals, repeat purchases, and orders outside the refund window are not covered by the first-payment refund commitment.

Monthly subscription data resets each month on the activation date. If a mid-cycle upgrade occurs, the price difference is calculated based on the remaining days. A refund request must include both the original subscription order and the upgrade order so the current subscription period, adjusted benefits, and actual payment records can be fully checked.

Refunds Not Available in These Cases

Full refunds without stating a reason are not available when: the request is submitted after the refund window following the first payment; account usage has exceeded the purchased plan allowance; a data package has been partly or fully consumed; the order has already completed a refund, cancellation, or payment dispute process; or the account has been restricted for violating the terms of use, reselling a subscription, interfering with international routes, or other violations.

Data packages are standalone products that remain valid until used and do not expire. An unused data package from a first-payment order may be submitted for review within the refund window. A data package with any recorded usage is not eligible for a full refund without stating a reason. Unlimited simultaneous devices means reasonable personal use only and does not permit reselling or publicly sharing a subscription.

Refund Request Process

Applicants should sign in to the user panel and submit a refund request through the ticket portal. The ticket must state the username, order to be refunded, payment method, reason for the request, and any upgrade records related to the order. No email address is required. Do not submit an account password, subscription content, or other information unrelated to order verification in the ticket.

KcVPN reviews requests based on the order status, first payment date, data records, account status, and payment records. If information is missing, the ticket will request verifiable details. A refund cannot move to the return stage until the information is complete. Repeatedly submitting the same order does not change the review order or outcome.

Refund Amount and Original Payment Route

Orders that meet the first-payment refund conditions and pass review are refunded in full based on the amount actually received for that order. Alipay and WeChat Pay refunds generally return through the original payment channel; the refund cannot be redirected to another account. After the refund instruction is submitted, the arrival time depends on the relevant payment channel. KcVPN does not promise a fixed arrival date.

If the original payment channel cannot receive the refund because of account status, a payment dispute, or channel restrictions, the applicant must complete the required verification described in the ticket. Without verification, the refund will not be sent to a receiving channel unrelated to the original order.

USDT Orders and Handling Differences

USDT orders cannot use the original-payment return mechanisms of Alipay or WeChat Pay. The applicant must provide the original transaction record in the ticket and confirm the on-chain address and network type for receiving the refund. If the address or network information is unclear, the refund will be paused until confirmation is completed.

After approval, the refund is processed for the actual amount of USDT received for the order, with the on-chain transaction record serving as the reference. Once submitted, an on-chain transaction usually cannot be reversed. Applicants should therefore check the receiving address and network type carefully before confirmation. On-chain losses caused by incorrect submitted information are not covered by a duplicate refund.

Disputes and Policy Scope

Refund requests should first be handled through a user-panel ticket so the order, payment records, and replies remain in one processing thread. If you disagree with the review result, add the order evidence and specific explanation to the original ticket. KcVPN will recheck the matter against the refund policy effective when the request was submitted and the verifiable records available. External screenshots or information that cannot be matched to the order do not replace formal payment records.